Maven Fulfillment and Recommerce

An operating partner with a singular focus, helping brands and retailers sell what has already been made.

World-Class Operators

It started with an idea. An idea to rethink how a 3PL works. To rethink how reverse logistics work.

We wanted to apply the operating principles of the largest and most successful operators in the world, but in service of returns and recommerce and the broader reverse logistics cycle.

Today, Maven Fulfillment and Recommerce has quietly established itself as the provider of choice for and retailers in need of an operating partner. We provide white-label services to some of the largest merchants and retailers in the world - with an eye for quality and a focus on cost efficiency.

Services

  • Returns Processing

    We partner with all of the leading RMA providers to offer fully-integrated, data-rich, efficient returns acceptance, processing and disposition. We have unique fraud-prevention capabilities that save merchants millions.

  • Inspect and Sort

    Quality, repeatable inspection procedures are at the heart of any successful reverse logistics program. Our team leverages decades of experience to develop structured procedures that are complimented by technology

  • Refurbishment

    More than just laundering, we offer an array of in-house services including textile and technical gear repairs, boot refurbishment, advanced cleaning techniques, sanitization, repacking, and rekitting.

  • Consolidation

    If you simply need a returns operation with sort-and-send capabilities, we can do that with our eyes closed. This includes label reprints, rebagging and the ability to provide serialized, item-level manifests if desired.

  • Outbound Fulfillment

    We’re the only operator in the US that can provide mainline and recommerce fulfillment under one roof. Don’t believe us? Let us prove it. We’ll even help you write the RFP. Don't incur the time and cost to double-land product.

  • End of Life

    The reality is, not all returned goods are fit for sale or resale. By leveraging our net work of local, regional and national partners you can exitunsellable goods in a way that you can feel good about.

Recommerce Capabilities

The “big idea” we wanted to solve was “How do you make Recommerce profitable?” We like to say “Sustainability that isn’t profitable, isn’t sustainable.” The harsh reality for may circular programs is that they are underpinned by the most manual processes imaginable. Our approach had to be different.

First, we focused on hiring operators. Seems obvious, but it’s not. In a market flush with VC-backed tech startups, true operators are uncommon.

Second, we partnered with the best technology providers in the space, and had them build software to OUR strict specifications. Specifications based on decades of enterprise experience.

Today, we are the first (and only) operating partner that can provide a fully-circular program under one roof. That means:

  • returns processing and disposition

  • primary fulfillment of A-grade items

  • inspection, repair and refurbishment of B-grade items

  • merchandising (through our partners) and fulfillment of B-grade items

  • End-Of-Life program management

FAQs

  • Hell no. In fact, we don’t even like the term “3PL”. We’re not a third-party logistics provider, we’re an operator. An operations partner. Our approach is to be on the journey with you. Our clients are our partners. Partners don’t sit on opposite sides of the negotiating table. Our goal is to make your program successful. If we can’t do something, we’ll tell you. If we can, we’ll do it well and you can take all the credit.

  • We’ve onboarded clients fully-remotely, we’ve stood up programs in days, we’ve stood up programs that took more than a year. We have clients that we have never met in-person. We have clients we see monthly. We leverage a few high-efficacy technology partners that are easy (and fast) to deploy. Those platforms bring their own program management to the table, suffice to say you’ll be in good hands.

  • Logistics baby. Unless you’ve been living under a rock, you know that a package originating in Ohio can reach 80% of the US population in 2 business days. Land is cheaper, buildings are cheaper, infrastructure and overhead is cheaper. Central Ohio is 3rd largest fashion center in the US. That means access to an experience workforce and a myriad of service partners in-market.

  • You can’t. And we don’t. Every person in our warehouse is a full-time employee, with benefits. They earn vacation, have medical insurance, 401k matching, and their pay is indexed to the top of the local market for their role. Our employees thinking of their work as a craft, specializing in the services of a single client. We labor share across clients for less-skilled functions, and structure our SLAs so that we can make smart labor planning choices.

  • No. When you think of Recommerce, you often think of apparel. We handle everything from apparel to boots, snow sports gear, outdoor gear, consumer goods and electronics. Our specialty is flexibility. We are specialists to each individual partner, but as a business we are generalists. If it can be shipped and returned, we can help you save money (and hopefully make money) on it.

  • Shhhh…”no”. One of the unintended outcomes of building a business focused on serving what are often low-budget, scrappy programs launched by large enterprise organizations is that you get really good at launching low-budget, scrappy programs. If you’re an Ecom startup, these adjectives might sound familiar. In addition to our bread-and-butter of returns and recommerce, we also work with some really cool startups. If you’re launching a new product or brand, we can probably help.

Let’s Go!

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!